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AIRPORT LOUNGE NEWS

PER Qantas Int. Transit Lounge
The new Qantas Perth Lounge
2018-03-28

The Perth International Transit Lounge was unveiled and offers a range of unique features including ‘light therapy’ in the shower suites to help adjust the body clock, a wellbeing studio with stretching classes and a refresh area providing hydrating face products. Guests can dine in an open-air terrace with a BBQ serving gourmet dishes by Neil Perry.

Qantas Head of Customer Product & Service, Philip Capps, said an emphasis on wellness in the lounge design was a whole new approach to long-haul travel.
“This sophisticated lounge is the ideal space for customers to unwind in between flights. The design reflects the natural beauty of the WA landscape through natural light and colour choices, and offers some of the best local food and wine.”
Charles Perkins Centre Professor of Sleep Medicine, Peter Cistulli, said the overarching goal was to enhance the passenger travel experience and optimise wellbeing.
“We’ve worked with the University of Sydney’s School of Physics to create an airline-first bespoke body clock intervention using bright light to help kick start the adjustment of customers’ body clocks. Applying light at appropriate times helps reduce the effects of jet lag,” Professor Cistulli said.

Lounge features include seating for 141 guests, multiple USB and charging ports, wireless printing, free Wi-fi, TV screens as well as 15 shower suites.

The interior is spacious and modern, and the unique curved ceiling promotes the infiltration of natural light.

Dining and drink options include an outdoor BBQ with chefs cooking gourmet sausages from local Perth butcher Princi Smallgoods, and vegetables such as grilled mushrooms and corn on the cob. Premium hot and cold buffet serving light dishes including soups with homemade damper, healthy salad bowls, crudité and dips. A full service bar with premium wine and beer from Australia. Hydration station serving drinks including fruit-infused water, sparkling water and herbal tea. Barista coffee.

HKG CX The Deck
Cathay Pacific unveils The Deck at Hong Kong
2018-03-26

Cathay Pacific unveiled The Deck, the airline’s newest lounge at Hong Kong International Airport.

Located close to gate 16 in Terminal 1, The Deck accommodates up to 186 guests in four main seating areas that are divided by elegant Japanese-style wooden partitions. The 823 sq.m.-lounge is fitted with designer furniture, while the use of natural materials, plenty of greenery and artworks by local artists underline the welcoming atmosphere. The Main lounge features various sofas and shiny, golden side tables with standalone lamps. Natural daylight from the airport windows floods into the lounge, providing the facility with a more spacious feel. Seats and drawers have in-built local power sockets and USB ports to recharge electronic devices. Magazines and newspapers are also placed on a rack..

Cathay Pacific Chief Customer and Commercial Officer Paul Loo said: “The Deck builds on the formula that has made our other new lounges around the world so popular with our customers."
“Investing in experiences that our customers value and consider important is at the heart of our product and service philosophy, and helps us differentiate ourselves from any other airline. We look forward to welcoming the lounge’s first passengers.”
 
The Noodle Bar: Guests can order from a wide range of local delicacies, including dan dan noodles, wonton noodles, fish ball noodles, and a variety of dim sum and buns.

Food station: A wide range of buffet-style food options. Cold dishes include sandwiches, fruits, cold cuts, salads and a cheese plate. Hot dishes are also available, including assorted vegetable, fried chicken and pasta.
 
The Terrace: An open-ceiling L-shaped verandah features tables and individual seating. Guests can take in panoramic views of the airport’s apron and northern runway whilst enjoying their choice from a wide variety of drinks and dining options.

The lounge is further equipped with a relaxation room zone featuring bespoke Solo chairs, as well as eight shower suites, washroom facilities and a range of comfortable seating throughout.

BEY Cedar Lounge
MEA unveils revamped Cedar Lounge
2018-03-15

Middle East Airlines has unveiled its redesigned Cedar Lounge at Beirut–Rafic Hariri International Airport.

The new lounge extends over an area of 3000 sq.m. with a capacity of 450 seated guests in several determined zones, e.g. a family zone, a business area, a general seating area, a dining zone, a smoking zone, a kids’ area, a spa with beauty services and massage therapy, and a central sky-lit more casual communal green space linking all the zones together.

To keep travelers connected, all seats are equipped with USB charging ports and power outlets and all zones are equipped with several large screens.

The lounge hosts a sensor-equipped dimmable lighting system technology which changes according to the amount of light coming in.

Two large buffet bars offer extensive food options, in addition, beverages are obtained from four coffee stations, and two bars offer alcoholic drinks.

Plaza Premium Al Dhabi Lounge
Plaza Premium-Al Dhabi reopens at Abu Dhabi
2018-02-08

Plaza Premium Lounge – Al Dhabi, has reopned after refurbishment with 47% increase in seating capacity, and amenities that can accommodate approximately 300 persons.

Adjacent to Aerotel Abu Dhabi, the airport’s transit hotel, this lounge now features a state of the art family space replete with lofty seating areas, a sophisticated all-day dining room, a prayer room, an innovative workstation area, and massage rooms.
Commenting on the reopening, Dan Cappell, Acting Chief Commercial Officer of Abu Dhabi Airports said: “The new Plaza Premium Lounge – Al Dhabi represents advancement towards our objective of making continuous improvements to our customer services, giving our passengers a world class travel experience. Pushing the boundaries of what an airport can offer. Guests will find that Plaza Premium Lounge – Al Dhabi is a desirable addition that will take their journey from being ordinary to extraordinary.”

Plaza Premium Lounge – Al Dhabi is bringing the best combination of leisure, relaxation, entertainment, dining, and hospitality to Abu Dhabi International Airport. Peruse through a selection of the latest blockbusters, TV shows, magazines, newspapers and more are at the fingertips of the guests. A hot buffet featuring an inspiring array of dishes from global cuisines is available for breakfast, lunch and dinner, in addition to a spread of sandwiches and snacks displayed throughout the day. Guests can also enjoy a refreshing beverage or an aromatic cup of coffee at the cozy café, and refresh their senses with an invigorating shower at the four spa-inspired shower areas.

Located in Terminal 1, Plaza Premium Lounge – Al Dhabi is now open and operates 24 hours a day.

Lufthansa Milan Malpensa
New Lufthansa Lounge in Milan Malpensa
2018-02-07

Guests may now enjoy the new Lufthansa lounge at Milan Malpensa Airport; spend their time in a relaxed Italian atmosphere, as they wait for their flights.

The most recent Lufthansa lounge in Terminal 1A represents a new and exclusive concept. The 550 sq. m. area provides 117 seats, which have been structured in such a way that comfort, privacy and a feel-good ambience allow for an ideal place to work and relax. Guests should feel as if they are at home in their living room. Room dividing elements and an integrated lighting concept provide individual seating arrangements and relaxation possibilities. Huge ceiling-high window fronts provide a fantastic view of the airport apron. High-quality furniture and design classics from Vitra round off the stylish ambience. The exclusive sanitary area was designed and equipped by Villeroy & Boch.

A food and beverage highlight is the front cooking station, where guests will be offered freshly prepared meals "made in Italy” to satisfy their individual preferences.  At the central bar, a barista spoils guests with freshly brewed coffee specialties and Italian aperitifs such as Campari, Martini and Aperol, which are served with finger food. There is also a Coffee Corner in the entrance area of the Lufthansa lounge for guests who do not have a lot of time to spend, but can still start the day off strong.

PER Air New Zealand
Air New Zealand`s Perth Lounge
2017-12-11

The new 441 sq.m.-lounge offers space for more than 110 guests and is divided into four different zones, including a café, as well as business, lounge and quiet areas. A self-service food buffet and drinks station is also on offer. It is located on level two of the airport terminal with windows overlooking an internal atrium. 

Air New Zealand General Manager Customer Experience Anita Hawthorne says the airline is excited to open a brand-new space for customers flying out of Perth.

"We are committed to improving the customer experience and continue to invest heavily in the Australian market. This includes the operation of the Boeing 787-9 Dreamliner on many routes and promoting services through our 'Better Way to Fly' campaign starring Dave the Goose which encourages Australians to travel to North and South America on Air New Zealand," Ms Hawthorne says.

A full buffet is available in the dining area, with an extensive selection that changes four times each day.

An array of amenities include AC and USB power sockets throughout the lounge along with wireless charging points as well as roomy shower suites. 

The lounge will be open from 04:00 a.m. until 07:00 p.m..

Qantas London Lounge T3
Qantas` new London Lounge
2017-12-07

Qantas welcomes guests into the new spacious London Lounge at Heathrow`s Terminal 3 with innovative spaces and amenities.
Qantas Group CEO Alan Joyce said investing in the first dedicated Qantas Lounge at Heathrow was key as the airline prepares to directly air link Australia and Europe for the first time.
“The Kangaroo Route is at the heart of Qantas’ identity and London is one of our most important destinations,” said Mr Joyce.
“We have worked with leaders in design, food and service to create a lounge that is modern and comfortable and incorporates the aesthetics of the Qantas lounges that make our customers feel at home.

Key features of the lounge include:

- Seating for more than 230 customers

- Split over two levels with views of the airfield

- Interiors reflect London at twilight with deep green and rich blue while dark wood, stone and brass represent the historical architecture of the city.

- A marble cocktail bar beneath a brass chandelier on the upper level serves cocktails, as well as Australian and European wine and beer

- A gin bar on the lower level offers the finest Australian and British gins, alongside an all-day barista service  Menus. Guests will enjoy á la carte service in the dining room with a selection of plates of the day.

- Premium hot and cold buffets

- ‘Quench’ hydration station with tisane, fruit infused water, sparkling water

- Business facilities including Wi-Fi, flexible work spaces and workstations, six shower suites with Aurora Spa amenities

Qantas Creative Director of Food, Beverage & Service Neil Perry said: “We want to help our customers feel great throughout every part of their journey so we have been working with the University of Sydney to create dining options for the lounge that are light and fresh with a focus on hydration and nutrition, while continuing to offer a variety of locally inspired dishes and comfort favourites.”

The Qantas London Lounge is open daily from 08:00 a.m. – 08:30 p.m..

Iberia Velazquez Premium Lounge
Iberia opens refurbished Madrid Lounge
2017-11-29

Iberia has completely refurbished its Velázquez Lounge at Madrid Airport. The 2,500 sq.m. lounge space with spectacular views of both take-off and landing runways at Madrid’s airport. “From now on, to rest, to work, to enjoy a refreshment, or calmly wait for your flight to be called have a new meaning; we have made improvements to everything, with special attention to connectivity and food service, for an unrivalled customer experience,” says Gabriel Perdiguero, Iberia’s Customer and Business Transformation director.

The new Velázquez Premium Lounge is now bigger and offer more services. Located in T4 Satellite building, it can accommodate up to 500 guests at a time.

Unlimited Wi-Fi connection, furniture with USB charging ports throughout the lounge, and coming soon Smart Touch TV informing of services available at all times.

Larger, improved restaurant areas with services for every taste and need. Cold and hot buffets are available as well as a traditional restaurant. A Health Point is soon to come, and coffee and tea are served in several different areas. A “Vinothècque” offers a selection of 22 exquisite Spanish regional wines.

The rest zone features chaise-longues, and there are six large shower cabins with all the amenities as well as a special area for children offering a TV, traditional games, and games consoles.

The new Iberia Premium Lounge Velázquez is open 24/7.

British Airways Concorde Room LHR
New look for British Airways Concorde Room LHR
2017-11-16

British Airways has revamped its flagship Concorde Room at Heathrow Terminal 5.

The refurbishment included re-upholstering iconic pieces of furniture, and adding new feature pieces to the room, all of which are illuminated by hand-blown glass lighting with bone linen shades and ochre silk linings.

The terrace, which is so popular with travellers thanks to its position overlooking the runway, features luxurious sofas and new elegant loungers.   

Mobile phone chargers are also on hand for travellers to ensure their devices are fully charged before they fly.

Carolina Martinoli, British Airways’ director of brand and customer experience, said: “In recent years we’ve invested in our lounges, including new ones in Boston and Gatwick South Terminal and revamped spaces in Edinburgh, Cape Town, Amsterdam, Belfast, Washington, Singapore and Dubai.
“We believe our customers will love the new look and feel of the Concorde Room, in particular the terrace that we have re-designed to create a private oasis in the middle of a bustling airport.”

Customers will still be able to dine before they fly in private booths with a full waiter service. If they wish to unwind ahead of their flight, private cabanas with a day bed and en-suite bathroom are available to book.

Cathay Pacific Lounge Singapre
Cathay Pacific’s new lounge in Singapore
2017-11-15

An innovative and seamless travel experience, in addition to a spectacular and spacious lounge, is what Cathay Pacific customers can look forward to. The new Terminal 4 at Singapore’s Changi Airport takes innovation to the next level by offering Cathay Pacific customers an integrated suite of self-service options, reducing queueing time and speeding up the process right through to boarding.

The opening of Terminal 4 coincides with the unveiling of a dedicated Cathay Pacific lounge, one of the airline’s largest lounges outside Hong Kong, with seating for more than 200 customers.

Similar in style to Cathay Pacific’s award-winning lounges at The Pier in Hong Kong, the new lounge provides a “living room” environment of understated luxury in which guests can relax, eat and work before their flight.

Designer furniture and lighting has been carefully selected for practicality, comfort and privacy, while the use of natural materials, plenty of greenery and artworks by local artists add to the lounge’s welcoming atmosphere.

There is also a strong focus on food and beverage services, with the dining area featuring Cathay Pacific’s iconic Noodle Bar, offering a selection of freshly prepared Asian dishes including its signature Dan Dan Noodles and local favorite, Singapore Laksa.  

Added Mr Hughes: “We place great value in listening to our customers and investing in products and services that are important to them. The lounge echoes the warmth, natural features and array of amenities that have proved so successful in many of our other lounges around the world, and we can’t wait to welcome our first guests upon the opening of Terminal 4.”

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